FAQs
We’ve stitched together the answers to your most common questions. If you don’t find what you’re looking for, drop us a message—we’re all ears.
Orders & Shipping
Q: How long will it take to receive my order?
Most orders are delivered within 5–7 business days across India.
Q: Do you offer international shipping?
Not yet! We currently ship only within India. But hey, never say never.
Q: Can I track my order?
Absolutely. Once your order ships, you’ll receive a tracking link to follow your package’s journey (it’s like GPS for cuteness).
Q: Do you offer Cash on Delivery (COD)?
Yes! We know Indian parents love COD, and we’ve got you covered. Cash on Delivery orders attract an additional ₹50 COD handling charge.
Returns & Exchanges
Q: What is your return policy?
We’re happy to accept returns only if we make a mistake—like sending the wrong item, wrong size, or a defective product. In those rare cases, we’ll take full responsibility and make it right at no cost to you.
Because every product is made to order, we’re unable to accept returns for reasons like a change of mind, wrong size choice, or simply not liking the design after purchase. We hope you understand—this helps us keep our donation promise sustainable.
Q: Do you offer exchanges?
Exchanges work just like returns—we’ll gladly send a replacement if we sent the wrong size or product. If the order was correct, we unfortunately can’t process an exchange.
Q: How do I start a return or exchange (if it qualifies)?
Just contact us through our [Contact Page], and we’ll quickly guide you through the process.
Product Information
Q: What materials are used for your clothing?
All our tees are made from soft, breathable cotton—perfect for everyday wear, play, and everything in between.
Q: How do I determine the right size for my child?
We’ve got a handy size chart on every product page. If you’re between sizes, we recommend sizing up (kids grow faster than we can say “laundry”).
Q: How should I wash the tees?
Machine wash cold, gentle cycle, tumble dry low (or line dry for bonus eco-points 🌱). Avoid bleach or harsh chemicals to keep prints vibrant.
Payments
Q: What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, and Cash on Delivery.
Q: Is my payment secure?
Yes! All transactions are processed through secure, trusted gateways.
Buy One, Donate One Initiative
Q: What is the Buy One, Donate One initiative?
When you buy a t-shirt for your little one, we donate another to a child in need. One tee = two smiles.
Q: How does the Buy One, Donate One program work?
It’s simple: you shop → we deliver to you → we donate to our partner NGOs and schools who ensure clothing reaches children who truly need it.
Q: Who receives the donated clothing?
Children in underprivileged communities across India, through trusted NGOs, schools, and community drives.
Brand & Mission
Q: Why focus on t-shirts?
Because they’re simple, comfy, and every child deserves at least one. Plus, they’re the perfect canvas for joy-filled designs.
Q: Are you a non-profit?
No—we’re a for-profit brand with a mission. That means the more we grow, the more we can donate sustainably.
Q: How can I support beyond buying?
Easy—share our story with friends, gift our tees, or tag us on Instagram. Every bit of buzz helps another child get clothed.
👉 Still got questions? Reach out via our [Contact Us] page—we promise a real human (not a bot) will reply.